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Back order parts rant..

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2,198
1,065
Bay Area
Hi everyone, just a FYI Ford PN FR3Z-1125-E, right front rotor is on National back order. Fortunately my Ford rep let me know right away so I could find another solution.

But, I have to turn this into a rant..

I ordered some parts from a Vendor here on Mar 22. Today I followed up and the response was a “We expect them in tomorrow”

I paid in full and this is the service I get. I also paid for priority shipping. Good job dude.
 
2,198
1,065
Bay Area
Well, that’s not even an available PN yet so we can’t complain about that yet.

Although, I must say. The vendor did reach out to me and made things better. They admitted they dropped the ball and there was not an acceptable answer to them slacking. We got it worked out and I’ll just leave it at that.
 
We have a store around here (Stew Leonard's) That has the following customer policy...Rule #1...The Customer is always right. Rule #2....In case there is any doubt, refer to rule #1. I'm not saying customers are right all the tyme, but that's a nice policy to be associated with.
 

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