SeattleBoss
TrackAttack 9-23-13
- 87
- 1
In July at a track event I experienced the first episode of the pedal not coming all the way back up after sustained high RPM shifting. I informed the dealer service department immediately, and based on the number of other owners having the same problem, expected Ford to have a solution.
It's now six months later and I've made dozens of calls to the local service manager and Ford corporate customer service. I've had 4 different service managers promising everything from a software fix to "possible" hydraulic system and/or pressure plate replacement. I left the car at the dealer for over a week to investigate the problem over Thanksgiving, and they gave it back to me with the following excuse:
"We can't replicate your problem because we can't exceed the posted speed limits on public highways, therefore we can't fix anything."
Of course I told the service writer and all the corporate folks that this problem is only encountered during high RPM use. Thus the Catch-22 scenario: They can't (or won't) run the car to the conditions where the failure occurs, therefore no problem exists. The last corporate guy acknowledged that I'm not exceeding the normal use indications for a car advertised as "track ready", but still won't authorize a repair.
I'm really curious to know if any of you with similar failures have had any success with Ford service, either at a local or corporate level. What have they done, and what did you do to convince them to take action?
It's now six months later and I've made dozens of calls to the local service manager and Ford corporate customer service. I've had 4 different service managers promising everything from a software fix to "possible" hydraulic system and/or pressure plate replacement. I left the car at the dealer for over a week to investigate the problem over Thanksgiving, and they gave it back to me with the following excuse:
"We can't replicate your problem because we can't exceed the posted speed limits on public highways, therefore we can't fix anything."
Of course I told the service writer and all the corporate folks that this problem is only encountered during high RPM use. Thus the Catch-22 scenario: They can't (or won't) run the car to the conditions where the failure occurs, therefore no problem exists. The last corporate guy acknowledged that I'm not exceeding the normal use indications for a car advertised as "track ready", but still won't authorize a repair.
I'm really curious to know if any of you with similar failures have had any success with Ford service, either at a local or corporate level. What have they done, and what did you do to convince them to take action?