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Job Opening @ APEX Race Parts - Ford Mustang Product Specialist


Race Proven, Street Approved
Supporting Vendor
Exp. Type
Time Attack
Exp. Level
5-10 Years
Bay Area, CA

Are you passionate about performance cars? Do you find yourself researching mods and giving your friends advice on how to set up their cars? If you're determined to find a job that combines your career with your passion, then this is your chance! APEX Race Parts is seeking enthusiasts who want to join our elite team of Product Experts.

There are no cold-calls or sleazy sales techniques here. We don't have salespeople, and you don't need sales experience. We're enthusiasts first and foremost. You will become our customers' guru, teacher, and coach. At APEX we take customers under our wing, help them identify their true needs, and then pass on our wisdom. We ensure customers take a holistic approach to modifying their car, and that they feel enlightened by the time their purchase is complete. That's the way spending money on go-fast parts should be.

Your day will consist of answering questions, giving fitment recommendations, light order processing, and post-purchase support. Your objective is to make technical info easy to digest, decrease response times, and support the continued expansion of our company. The majority of your interactions will be via email, car forums, and over the phone. Although you'll take pride in your one-on-one customer interactions, your real success will come from your ability to teach the community en masse by continually improving our fitment guides, forum threads, and product pages.

Our Mustang Product Expert Is:
  • A truly passionate Mustang enthusiast, whose friends would easily define them as such.
  • Broadly familiar with Mustang performance parts and proper vehicle setup from suspension and brakes to alignment. We'll give you a Ph.D. in wheel/tire setup, but you should already have an A.A. degree in modding cars for track use.
  • Not a track newbie. They have experience with track days, autocrosses or competitive events.
  • Known for their exceptionally high customer service skills that earns them mountains of positive reviews and referrals.
  • Passionate about writing; they're known for creating blog posts, DIY threads, articles, publications, with examples to prove it.
  • Articulate with extremely clear written and verbal communication skills. Grammar Nazis welcome.
  • Already computer literate, familiar with Microsoft Office, and has experience interacting via online forums.
  • Equipped with marketing street smarts so that all public communication represents the brand's standards.
Our Mustang Product Expert Will:
  • Provide customers with detailed wheel/tire/suspension/brake fitment recommendations and product education.
  • Use our CRM to track and process all customer questions and issues until they're solved.
  • Use our project management tools to stay organized and to collaborate with coworkers.
  • Help our knowledge survive the apocalypse by assisting our experts to document, organize, and build out detailed technical guides for use in our internal and customer facing Help Desks.
  • Help transform our website into a 24/7 sales machine by continually improving educational and product content in order to reduce customer dependence on email or phone for clarification.
  • Get hands on with the community by engaging in relevant automotive forums, where you'll answer questions, maintain our commercial threads, and post guides.
  • Defeat trolls by keeping yourself composed and writing responses so sensible that it blows their minds.
  • Represent our company and products as we introduce ourselves into new automotive communities, makes, and models.
  • Be our customers' spokesperson and represent their "pain-points" as APEX selects new products to develop for the community.
  • Learn to support additional products as the catalog expands.
Benefits and Compensation:
  • Salaried position with paid vacation and holidays
  • Work in your underwear - Telecommuting supported
  • Medical & dental benefits package
  • Support your track addiction with reimbursements for HPDE and autocross event registration fees
  • Eligibility for the SEMA college grant and loan forgiveness program
  • Get access to our mechanic's lift, tools, and tire machines, and more
  • Casual dress environment where T-shirts and jeans are welcome
  • Get employee discounts and freebies on APEX products and shwag
  • Participate in company activities including karting, track days, Forza, meals/parties
How to Apply:

Please email your resume along with a cover letter to [email protected]. In your cover letter, please describe your track/autocross experience and tell us what you've done to be considered entrepreneurial.

Do Not contact us directly by phone or in person. All applicants must apply via email.

APEX is an equal opportunity employer.

Who are we?

APEX Race Parts is a close-knit team with a burning passion for anything that can set a lap time on a race track. We've been in business since 2007 and our core competency is designing and distributing lightweight performance wheels. We wake up every day with a mission to eliminate compromise from our enthusiast customers' pursuit of maximizing vehicle performance. We begin by educating our customers on the fundamentals, and then we guide them to products that solve their true needs. The growth of our team and the maturing of our company has opened a new chapter where we expand beyond the BMW market and grow into every active enthusiast community that attends track days.
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