I took my car in to the local ford dealer for the first time to get the oil changed. The previous owner paid for the maintenance plan so it's free or I would just do it myself. While checking in with the service advisor he told me there was a recall for the airbag. I told him I knew about it but didn't think they had the part available yet. He checked and said they had it so I told them to go ahead and do it.
The following week I receive a call from the service advisor where he told me ford updated the recall notice and they needed to put a different part in for the airbag. So I brought the car back in this Friday and they did the work. On my way out I'm reading the receipt and it states "replaced old air bag inflator due to new part not available yet". Of course I turn around and question it. Yes, they took the new part out and put the old one back in! Apparently they realized they were not suppose to put the new part in my 2013 yet, they have an order/list of which cars to do when and mine wasn't high on the list and as another advisor put it was "jumping the line".
It was their idea to put it in, not mine. And they would rather spend the additional time taken it out only to put it back in again some time in the future. It seems like a rather dumb decision to me. Of course if I had known what they were going to do I wouldn't have brought the car in. On my second trip I overheard the original service advisor was new on the job so my guess is he made a mistake putting the inflator in my car and someone saw it. Why they didn't just call it a mistake and leave it there baffles me. It's more money out of there pocket for the additional labor to take it out and eventually put it back.
Surprisingly I'm not overly upset about it. By the time I found out what happened it was too late to do anything about it. Raising hell wouldn't have got the part back in my car. I'm just chalking it up to a dumb decision by big business.
The following week I receive a call from the service advisor where he told me ford updated the recall notice and they needed to put a different part in for the airbag. So I brought the car back in this Friday and they did the work. On my way out I'm reading the receipt and it states "replaced old air bag inflator due to new part not available yet". Of course I turn around and question it. Yes, they took the new part out and put the old one back in! Apparently they realized they were not suppose to put the new part in my 2013 yet, they have an order/list of which cars to do when and mine wasn't high on the list and as another advisor put it was "jumping the line".
It was their idea to put it in, not mine. And they would rather spend the additional time taken it out only to put it back in again some time in the future. It seems like a rather dumb decision to me. Of course if I had known what they were going to do I wouldn't have brought the car in. On my second trip I overheard the original service advisor was new on the job so my guess is he made a mistake putting the inflator in my car and someone saw it. Why they didn't just call it a mistake and leave it there baffles me. It's more money out of there pocket for the additional labor to take it out and eventually put it back.
Surprisingly I'm not overly upset about it. By the time I found out what happened it was too late to do anything about it. Raising hell wouldn't have got the part back in my car. I'm just chalking it up to a dumb decision by big business.