I would agree that this is not what I would call acceptable customer service.
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ArizonaGT said:The only problem w/ the Vorshlag plates is the price, and that doesn't include another perch you have to buy from them if you want to use stock springs!
Jack Hidley said:There is no way to do a failure analysis from a blurry photo of this part. The bottom line is that no reliable conclusions can be drawn from such a photo.
In this case, I'm sure the decision was made to not pay for the shipping since we don't believe the part failed due to a defect.