I posting to explain the current situation I am in after ordering parts for my car. I'd like to hear from those on the board who have ordered many parts for their cars and if they've had any issues. This is the first time anything like this has happened to me in such a great magnitude.
Last Tuesday (Feb. 21) I ordered a set of axle backs and was told delivery would be 3-4 business days. (Website information) On Friday, Feb. 24 the order had not shipped out but I had received the billing for the product. I called the company and they stated the parts come from the manufacture and they just sell/distribute.
The company reached the manufacture and they informed them their parts/shipping guy has been on vacation and my order was not shipped out when received. They apologized and immediately gave me a tracking number.
I looked up the tracking number and saw it was scheduled to deliver today (March 1) but also saw the number of packages was 3 and the weight over 50lbs. This was strange as I thought it should only be 1 package and under 30lbs.....but nothing I could do about it, so I awaited the delivery.
Today the UPS guy showed up and delivered the said three packages. As I put them in the garage, something just didn't add up. When I opened all the boxes, I was surprised to see what I did.
First, the original delivery date was wrong and second the parts I ordered were not correct in the shipment. In the shipment was a set of axle backs (like the ones I wanted) just not black powder coated.
Now is where the story really turns interesting. In the other boxes plus the ones holding a set of axle backs was a complete exhaust system! I had the x-pipe, long tube headers and 3'' exhaust with axle backs.
Obviously this was a mistake and I couldn't just let it be. I know some may say it's their fault but I have a conscious and would always do the right thing. So I called the company and informed them of what was done through their customer service department. The personnel in customer service was understanding and said he would call the manufacture......of course they were closed being on the east coast.
Now he said "they" (not sure if he means his company or the manufactures) would make sure this was made right. The question remains, what exactly will they do? We are talking about an approximate $1,500-$2,000 mistake.
As I said earlier, this is the first time I've really ordered any car parts for this car and first time having a mistake like this made. What are your thoughts/opinions on the matter and what's a fair compensation if any? Should I say or ask for anything?
Last Tuesday (Feb. 21) I ordered a set of axle backs and was told delivery would be 3-4 business days. (Website information) On Friday, Feb. 24 the order had not shipped out but I had received the billing for the product. I called the company and they stated the parts come from the manufacture and they just sell/distribute.
The company reached the manufacture and they informed them their parts/shipping guy has been on vacation and my order was not shipped out when received. They apologized and immediately gave me a tracking number.
I looked up the tracking number and saw it was scheduled to deliver today (March 1) but also saw the number of packages was 3 and the weight over 50lbs. This was strange as I thought it should only be 1 package and under 30lbs.....but nothing I could do about it, so I awaited the delivery.
Today the UPS guy showed up and delivered the said three packages. As I put them in the garage, something just didn't add up. When I opened all the boxes, I was surprised to see what I did.
First, the original delivery date was wrong and second the parts I ordered were not correct in the shipment. In the shipment was a set of axle backs (like the ones I wanted) just not black powder coated.
Now is where the story really turns interesting. In the other boxes plus the ones holding a set of axle backs was a complete exhaust system! I had the x-pipe, long tube headers and 3'' exhaust with axle backs.
Obviously this was a mistake and I couldn't just let it be. I know some may say it's their fault but I have a conscious and would always do the right thing. So I called the company and informed them of what was done through their customer service department. The personnel in customer service was understanding and said he would call the manufacture......of course they were closed being on the east coast.
Now he said "they" (not sure if he means his company or the manufactures) would make sure this was made right. The question remains, what exactly will they do? We are talking about an approximate $1,500-$2,000 mistake.
As I said earlier, this is the first time I've really ordered any car parts for this car and first time having a mistake like this made. What are your thoughts/opinions on the matter and what's a fair compensation if any? Should I say or ask for anything?