On Saturday I decide to take the Boss out for a spin with my son and his friend to go ride go karts at the track.
I notice that as I stand on the brakes, especially in a turn (enjoying the car) I hear a rod knock and the engine light comes on.
I immediatly take it easy and the rod knock goes away, but the light stays on. As there are no temp issues and the engine seems to be running ok in "normal" driving, I reroute and go directly to the dealer that I have been using. I ordered the car from California, and live in Louisiana. I chose a local dealer and brought my Boss to them for the Track Key update, and mentioned that they could be my "local" warranty dealer if they wished and they said of course.
So, back to the story, I bring the Boss in, call the wife and have her meet me at the dealer to pick up the boys.
Yesterday, they call me back and say that there ARE ONLY TWO QUARTS OF OIL IN THE ENGINE ! No leaks, no sign of burning oil, just short 7 quarts. I am stunned. Then they say that they will have to do an oil change, to the tune of $129.00, my cost!
Now I'm starting to get angry. Obviously, the Boss was short from the factory and should still have about 1,000+ miles before needing an oil change anyway. It has never been on a track, and driven only moderatly hard on the street.
Since they are not the sellling dealer, i can't fault them for bad prep work, but should'nt this be a Ford warranty issue? I mean, for $43K (before ADM) I would expect the full 9 quarts of oil in a HiPo vehicle!
So, after some banter they say that Ford will not cover it.
I leave the dealership before I pop a vein, stating that I'd be back later. I go and call Ford, give them my VIN and explain. The guy on the phone was VERY professional to my surprise and asked if I could hold while he called the dealership.
In about 4 mins he came back on the line and asked if he could call me back within 30 mins after speaking with the dealer. Dubiously, I said yes not expecting a callback. 15 mins later he calls back and says that of course Ford will eat the oil change, apologizes(sp) for the oversight and states that he is making some notes on my vin in my file even though the dealership mechanic says the engine is fine (2000 miles with only 2 quarts of oil?) just in case I have any issues down the road.
Bummed that it left the factory with only 2 of the 9 quarts, but could not be more pleased with the way Ford handled it. The dealership could have fought a little harder for me, but at $129 for an oil change I guess they were more concerned with my money than long term business.
Also wondering why the idiot light did not show such low oil until the knocking, or why the dealership did not catch the low oil when they enabled the track key? I would imagine that there should have been some codes thrown?
Rich
I notice that as I stand on the brakes, especially in a turn (enjoying the car) I hear a rod knock and the engine light comes on.
I immediatly take it easy and the rod knock goes away, but the light stays on. As there are no temp issues and the engine seems to be running ok in "normal" driving, I reroute and go directly to the dealer that I have been using. I ordered the car from California, and live in Louisiana. I chose a local dealer and brought my Boss to them for the Track Key update, and mentioned that they could be my "local" warranty dealer if they wished and they said of course.
So, back to the story, I bring the Boss in, call the wife and have her meet me at the dealer to pick up the boys.
Yesterday, they call me back and say that there ARE ONLY TWO QUARTS OF OIL IN THE ENGINE ! No leaks, no sign of burning oil, just short 7 quarts. I am stunned. Then they say that they will have to do an oil change, to the tune of $129.00, my cost!
Now I'm starting to get angry. Obviously, the Boss was short from the factory and should still have about 1,000+ miles before needing an oil change anyway. It has never been on a track, and driven only moderatly hard on the street.
Since they are not the sellling dealer, i can't fault them for bad prep work, but should'nt this be a Ford warranty issue? I mean, for $43K (before ADM) I would expect the full 9 quarts of oil in a HiPo vehicle!
So, after some banter they say that Ford will not cover it.
I leave the dealership before I pop a vein, stating that I'd be back later. I go and call Ford, give them my VIN and explain. The guy on the phone was VERY professional to my surprise and asked if I could hold while he called the dealership.
In about 4 mins he came back on the line and asked if he could call me back within 30 mins after speaking with the dealer. Dubiously, I said yes not expecting a callback. 15 mins later he calls back and says that of course Ford will eat the oil change, apologizes(sp) for the oversight and states that he is making some notes on my vin in my file even though the dealership mechanic says the engine is fine (2000 miles with only 2 quarts of oil?) just in case I have any issues down the road.
Bummed that it left the factory with only 2 of the 9 quarts, but could not be more pleased with the way Ford handled it. The dealership could have fought a little harder for me, but at $129 for an oil change I guess they were more concerned with my money than long term business.
Also wondering why the idiot light did not show such low oil until the knocking, or why the dealership did not catch the low oil when they enabled the track key? I would imagine that there should have been some codes thrown?
Rich