Warranty article

[zzyzx]

I think this is a great article for everybody to read to understand how manufacturers deal with warranty claims.

The case study data is also from Ford, so it's particularly applicable for us here on this forum.

http://www.wired.com/design/2012/10/ff-why-products-fail/

It may also frustrate some of us that seem to have issues that we shouldn't on our Bosses.

 

[VoodooBoss]

That was an excellent read.

 

[CaliMR]

I haven't had time to read it yet, but reminds me of the book about the Taurus (I think that was the car). It was an interesting book, if anyone knows the name post it up.

 

[MLM]

Neat stuff, the kind of engineering that fascinates me.

The part of the equation I don't think was mentioned in the article is manufacturing (as opposed to design) defects. When the pinion gear on my rear diff went out at 1,500 miles, I suspected that either it was just installed wrong or it was a one-off casting defect, since I have not heard of the Ford rear ends having an unusually high number of problems. And you guys push your cars harder than I do. So Building 4 is just one chunk of the iceburg - knowing how to consistently make the parts and put the car together right is the other chunk.

 

[ArizonaBOSS]

^^^That's correct.

And whether you're talking design or manufacturing simulation, the axiom still stands: "All models are wrong, some are useful".

 

[BOSS X]

I haven't had time to read it yet, but reminds me of the book about the Taurus (I think that was the car). It was an interesting book, if anyone knows the name post it up.

Car: A Drama of the American Workplace by Mary Walton

 

[CaliMR]

Thanks.