I had an appointment today to get my track key programmed. This was set up three weeks ago the service dept ordered the program and then I set up the appointment. So I show up at the service dept at 8:00 sharp. After about 15 minutes of wondering the lot looking at Ford latest creations the service adviser informs me that there computer that does the track key programming is down, the service tech that does the track keys does not work on Saturdays. I think to myself you have got to be $***ing me. This appiontment has been set up for three weeks now and they did not connect the dots until I show up to get the work done. I am in the service buisness myself and do not do that to people. But thats just me. I did not get angry and tell the guy what I was really thinking because I want to give them a chance to make it right. They are going to call me on monday to get a timeline on when I can get it done. Ok I am done venting. I feel better now.