I purchased new Apex EC7 wheels (18x10) for my S550 and, separately, purchased new tires (275/40 18) and tpms. I don’t have equipment to install tires myself so, I use local tire shops. (Usually, I go to smaller shops, rather than national chains.)
I avoided the shop I had used for many years, because they scratched up my black oem performance package wheels last time I had them install new tires. Even worse, they didn’t tell me about it and didn’t want to take any responsibility for their actions. I’ll call this place “shop 1”.
So, I went to another shop where I’ve had good experience. I’ll call them “shop 2”. They did the installation and didn’t damage my wheels. So, why am I writing this?
When I called shop 2 and told the guy, who happened to be the shop manager, what I needed, he immediately said they would not take responsibility for damaging my wheels. He said that before I gave my name or any other information. That struck me as a little odd.
Now, I understand that large wheels and low profile tires can be challenging to install. But, my wheels weren’t large and my tires aren’t low profile.
Today, my son took new 17” Toyota 4Runner wheels and new 245/75 17 tires to shop 2. The guy said the same thing to him - they wouldn’t take responsibility for damaging the wheels. (My son went to shop 1 first. The shop owner refused to do the install because I had complained about them scratching my mustang wheels.)
At this point, I’m tempted to buy the equipment to mount my own tires.
What are your thoughts and experiences?
I avoided the shop I had used for many years, because they scratched up my black oem performance package wheels last time I had them install new tires. Even worse, they didn’t tell me about it and didn’t want to take any responsibility for their actions. I’ll call this place “shop 1”.
So, I went to another shop where I’ve had good experience. I’ll call them “shop 2”. They did the installation and didn’t damage my wheels. So, why am I writing this?
When I called shop 2 and told the guy, who happened to be the shop manager, what I needed, he immediately said they would not take responsibility for damaging my wheels. He said that before I gave my name or any other information. That struck me as a little odd.
Now, I understand that large wheels and low profile tires can be challenging to install. But, my wheels weren’t large and my tires aren’t low profile.
Today, my son took new 17” Toyota 4Runner wheels and new 245/75 17 tires to shop 2. The guy said the same thing to him - they wouldn’t take responsibility for damaging the wheels. (My son went to shop 1 first. The shop owner refused to do the install because I had complained about them scratching my mustang wheels.)
At this point, I’m tempted to buy the equipment to mount my own tires.
What are your thoughts and experiences?