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jsgalent said:Hi Mark, Anything new on F21717 J300? Thanks!
As of the July 16th update:
In Order Processing - Unscheduled- Material Hold - Jan-27-2012
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jsgalent said:Hi Mark, Anything new on F21717 J300? Thanks!
jmbboss302 said:JohnW#88 - As of the August 24th update:
In Transit - Received - Obob8081 (Csx Transportation ) - Ramp 5M, New Boston, MI - Aug-23-2012, 01:29 ET - ETA, Sep-02-2012
JohnW#88 said:jmbboss302 said:JohnW#88 - As of the August 24th update:
In Transit - Received - Obob8081 (Csx Transportation ) - Ramp 5M, New Boston, MI - Aug-23-2012, 01:29 ET - ETA, Sep-02-2012
Hi Mark,
Saturday update if you would, please.
Does it still looks like September 2nd? I'm sure the holiday will a part in this?
Thanks again.
GregW said:I'm familiar with Ford's quality processes, and expect nothing less than them not shipping a product that they suspect has a quality issue. My beef is with their supply chain.
First, their quality quarantine appears to be so crude that they quarantine cars that don't have the defective part/system installed, which should be an easy filter to run, given that it's a listed option (manual seats vs. power). I can't use that crude of a process to put quality holds on materials in my company's supply chain, we have to be more precise to limit the disruption to only those parts/systems actually affected by the defect.
Second, their reluctance to do anything more than continuously repeat a status that appears on a screen, rather than actively researching the problem, while the relentlessly bombard us with statements about their desire to continuously improve their customer service and satisfaction, leads me doubt their commitment. I manage a very complex supply chain, one where my customers don't have the option to switch to another supplier, and this level of service and visibility would be totally unacceptable to my bosses and my customers (meaning my job would be in jeopardy--but I'd never have let it get there, because I realize the importance of visibility to my customers).
Finally, I've been advised of other folks (such as 13sby above, for one) whose cars were completed after mine, and already delivered. That would indicate to me that either a) they're using a LIFO management process in their yard, which is ONLY useful for yard employees, and certainly is NOT customer friendly, or b) somehow my car has slipped out of the process flow, which can happen in complex supply chains such as Ford's. When it happens, unless someone is proactive in LOOKING for updates and researching errors, these errors can progress for inordinately long periods of time before being resolved. I'm rather annoyed that I see no indications of anyone actively verifying that the car is in process and flowing, nor do they seem to be concerned about it. "That's the status, and that's all we know, and you won't be able to find out anything more until we get a staus update, when something changes, which we don't know when it will happen," wasn't acceptable when I was 7 and ordering toys off the back of my Frosted Flakes box, where I had to wait 6-8 weeks for delivery. That was the 1970s, it was a cheap plastic toy that I payed 8 box tops for, and we didn't know any better. I expect better 40 years later.
jmbboss302 said:JohnW#88 said:jmbboss302 said:JohnW#88 - As of the August 24th update:
In Transit - Received - Obob8081 (Csx Transportation ) - Ramp 5M, New Boston, MI - Aug-23-2012, 01:29 ET - ETA, Sep-02-2012
Hi Mark,
Saturday update if you would, please.
Does it still looks like September 2nd? I'm sure the holiday will a part in this?
Thanks again.
As of the August 30th update:
In Transit - Received - 146522 (Csx Transportation ) - Ramp 5R, Twin Oaks, PA - Aug-30-2012, 16:56 ET - ETA, Sep-02-2012
ghigboss said:Hi Mark,
I'm new to the forum and can't wait for my Boss to get built and shipped. Can you check on Dealer F53336 order # 1031. I really appreciate it.
Thanks,
Tim
jsgalent said:Hi Mark, Can you please check on F21717 J300? Thanks much.
litsnsirn said:Hi Mark,
Another couple of weeks, did they ever schedule this yet?
Dealer Code: F53031
Order Number:1003
Thanks,
Jason
jsgalent said:Hi Mark, Almost out of Q3, wonder if they'll make it. Can you please check on F21717 J300? Thanks much.
ghigboss said:Hi Mark,
Can you check on Dealer F53336 order # 1031.
Thanks,
Tim