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Re: Track Attack !!!!!!!!!!!!!!
Bryan, it sounds like you've gone above and beyond. I don't see anyone here criticizing your efforts personally. If you've been able to satisfy all the folks who got a hold of you, that's great. I wish I had been able to deal with you. Unfortunately, the two people I did deal with, as far as I can tell as of right now, have done absolutely nothing to assist me in reserving my BTA. I'm not impressed because I've got absolutely no customer service from MMP for what I perceive to be a pretty basic business transaction.
If MMP is overworked and there is bitter feeling there for BTA, then your folks should be taking their concerns to the person (s) who agreed with FMC to provide this benefit. There is no way - and I mean no way - anyone there at MMP should be peeved at the Boss Owners. We, like you, are simply trying to do what we've been told to do. I'm pretty sure you can personally understand that those of us who have not found this to be a professional transaction have every right to be disappointed.
By all means please continue to do your part - with what you say you've put into it, I'd say you're the type of guy we all expected we would have been dealing with there.
8)
Bryan, it sounds like you've gone above and beyond. I don't see anyone here criticizing your efforts personally. If you've been able to satisfy all the folks who got a hold of you, that's great. I wish I had been able to deal with you. Unfortunately, the two people I did deal with, as far as I can tell as of right now, have done absolutely nothing to assist me in reserving my BTA. I'm not impressed because I've got absolutely no customer service from MMP for what I perceive to be a pretty basic business transaction.
If MMP is overworked and there is bitter feeling there for BTA, then your folks should be taking their concerns to the person (s) who agreed with FMC to provide this benefit. There is no way - and I mean no way - anyone there at MMP should be peeved at the Boss Owners. We, like you, are simply trying to do what we've been told to do. I'm pretty sure you can personally understand that those of us who have not found this to be a professional transaction have every right to be disappointed.
By all means please continue to do your part - with what you say you've put into it, I'd say you're the type of guy we all expected we would have been dealing with there.
8)