Bill Pemberton
0ld Ford Automotive Racing Terror
Not an argument , just an explanation , that may make some sense concerning warranty claims. What you are seeing with Ford, is the same with Chevrolet, FCA and others and frankly it is due to Dealer misrepresentation. Honest Dealers take the brunt , but due to issues with false claims , it has now become mandatory to send in pictures and proof of certain concerns. Yes , this does delay things, frustrates the consumer , and is not the way one would like business done. It was deemed necessary because there were too many claims that could not be verified and that caused a change in the system. Having known the past Director for Warranties in the US, I can tell you Ford is more lenient than many manufacturers with drivers who track or use their Stangs as intended. Small consolation and I realize folks will still be frustrated due to a longer process for approval, just felt the need to explain why this has occurred in the last few years.
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